Customer Service

Customer service vs Customer Experience is an important distinction for organisations looking to improve the way customers interact with their business. Although the terms are closely connected, they do not mean exactly the same thing. ⠀ Customer service generally focuses on the direct support a customer receives when they need help, information or a problem resolved. Customer Experience is broader. It considers the customer's overall perception of an organisation across the

Explore what employers should consider when providing customer service training for employees, from communication and problem solving to Customer Experience and structured apprenticeship development.

Choosing the right Customer Service Apprenticeship provider matters. Discover what employers should consider when comparing training, support, communication and apprenticeship delivery.

Understand off the job training for Customer Service Apprenticeships, what employers need to consider and how structured learning supports apprentice development.

Find out whether Customer Service Apprenticeships are fully funded, how funding works for levy and non levy employers, what apprentice age means for funding and what employers need to consider before starting a programme.