CUSTOMER SERVICE SPECIALIST LEVEL 3
Develop confident customer service professionals who build stronger relationships, handle complex customer needs and deliver consistently positive experiences. Momentous Learning's Level 3 Customer Service Specialist Apprenticeship helps employers develop existing employees and new talent through practical, workplace-focused learning.
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Learners strengthen communication, relationship management, customer journey, problem-solving and service improvement skills while applying their development directly within your organisation.
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Through practical workplace learning, personalised monthly coaching and collaborative Learning Labs, learners develop advanced communication, relationship management and problem-solving skills they can apply from day one. With exclusive access to the Momentous Learning Academy, they can extend their development beyond the apprenticeship - building greater confidence, capability and preparing for future progression.
13-month programme
Workplace
​learning
Expert tutor
​support
Exclusive access
​to our academy
KEY SKILLS
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Smart Case Management
Master multi-channel workloads, prioritise queues and meet SLAs to turn routine transactions into smooth, effortless experiences.
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Interpersonal Excellence
Build high-level emotional intelligence and conflict resolution skills to defuse escalations and forge genuine human connections.
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Omnichannel Mastery
Use modern CRMs, ticketing platforms and AI support tools seamlessly to ensure a unified customer journey.
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Customer Experience Optimisation
Analyse customer feedback and data to uncover insights and drive continuous service improvements.
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Service Recovery Initiatives
Plan and execute projects that eliminate friction points and turn complaints into positive, defining moments.
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Future Customer Experience Leadership
Develop commercial awareness, resilience and professional pride to step up as a confident team mentor.
Duration
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13-month programme
Designed to provide a structured yet flexible learning journey, allowing learners to build practical skills while working across teams and business functions.
The Apprenticeship Journey
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A clear, step-by-step view of the learner journey
A structured, personalised journey combining individual learning plans, monthly coaching, collaborative Learning Labs, practical workplace application and exclusive access to the Momentous Learning Academy, with dedicated support through to End-Point Assessment.
Assessment
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End-Point Assessment (EPA)
The assessment includes a knowledge test, portfolio-based interview and project presentation.
Learners are supported by tutors throughout to ensure confidence and successful completion.
Functional skills
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English and Maths Requirements
Support is provided to achieve Level 2 where required, typically completed early in the programme.
This helps strengthen essential workplace communication and numeracy skills.
Build Your Team with a Customer Service Specialist Apprenticeship
Whether you want to develop an existing employee or bring new talent into your organisation, our Level 3 Customer Service Specialist Apprenticeship provides a practical way to build the skills your business needs.
Develop Existing Employees
Invest in people who already understand your organisation and help them build greater confidence, capability and ownership within their role.
✓ Upskill and retain existing employees
✓ Build practical business and administrative capability
✓ Support employee development and future progression
Recruit New Talent
Looking to bring someone new into your team? Our free recruitment service can support you with finding suitable candidates for your Business Administrator apprenticeship vacancy.
✓ Access our free recruitment service
✓ Find suitable apprenticeship candidate
✓ Start building capability from day one
Download the Brochure
Get full programme details, including delivery, assessment and outcomes, and discover how this apprenticeship develops confident professionals, strengthens business capability and supports future career progression.
