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CUSTOMER SERVICE SPECIALIST LEVEL 3
Build the skills to deliver outstanding customer experiences with our Level 3 Customer Service Specialist Apprenticeship – a practical, work-based programme designed for professionals handling more complex customer needs and taking greater ownership of the customer journey.
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Through practical workplace learning, personalised monthly coaching and collaborative Learning Labs, learners develop advanced communication, relationship management and problem-solving skills they can apply from day one. With exclusive access to the Momentous Learning Academy, they can extend their development beyond the apprenticeship - building greater confidence, capability and preparing for future progression.
KEY SKILLS
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Advanced Customer Communication
Develop confident communication skills to understand customer needs, manage expectations and communicate effectively across different channels.
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Customer Relationship Management
Build strong customer relationships by providing a professional, personalised service and taking ownership of customer needs.
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Greater Digital Confidence
Build confidence using digital tools and systems effectively in the workplace.
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Continuous Improvement
Develop problem-solving and decision-making skills to improve processes and ways of working.
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Project Support
Build practical skills to plan, monitor and contribute effectively to workplace projects.
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Business Finance Basics
Understand key financial processes such as budgets, invoices and tracking expenditure to support business operations.
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Professional Growth
Develop the confidence and professionalism to grow within your role and progress your career.
Duration
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13-month programme
Designed to provide a structured yet flexible learning journey, allowing learners to build practical skills while working across teams and business functions.
The Apprenticeship Journey
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A clear, step-by-step view of the learner journey
A structured, personalised journey combining individual learning plans, monthly coaching, collaborative Learning Labs and practical workplace application, with dedicated support through to End-Point Assessment.​​
Assessment
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End-Point Assessment (EPA)
The assessment includes a knowledge test, portfolio-based interview and project presentation.
Learners are supported by tutors throughout to ensure confidence and successful completion.
Functional skills
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English and Maths Requirements
Support is provided to achieve Level 2 where required, typically completed early in the programme.
This helps strengthen essential workplace communication and numeracy skills.
Download the Brochure
Get full programme details, including delivery, assessment and outcomes, and discover how this apprenticeship develops confident professionals, strengthens business capability and supports future career progression.
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