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APPEALS POLICY - SKILLS & EDUCATION GROUP

The scope of this policy covers the decisions made and actions taken by Skills and Education Group Awards with regard to its relationships with Centres and their learners and its compliance with the appropriate Regulator.

APPEALS POLICY - SKILLS OFFICE NETWORK

Skills Office Network, including its training division Momentous Learning, supports the right of candidates and learners to appeal against any assessment or malpractice decision made by the organisation or its employees.

APPEALS & ENQUIRIES POLICY - VTCT

This policy sets out information about our service for enquiries about results and appeals against assessment decisions, including those made relating to reasonable adjustments and special arrangements, the circumstances in which they may be made and the processes which must be followed.

COMPLAINTS POLICY

This policy summarises the procedure to be followed to process complaints received from clients/apprentices/stakeholders regarding the quality of service delivered by Skills Office Network and its training provision, Momentous Learning.

EQUALITY, DIVERSITY & INCLUSION POLICY

Skills Office Network, including its training provision Momentous Learning, is committed to promoting equality, diversity, and inclusion across our workforce and eliminating all forms of unlawful discrimination.

GDPR & DATA POLICY

Skills Office Network, including their training division Momentous Learning, is committed to the protection of all personal and sensitive data for which it holds responsibility as the Data Controller and the handling of such data in line with the General Data Protection (GDPR) and Data Protection Act 2018.

HEALTH & SAFETY POLICY

Skills Office Network (SON), including their training division Momentous Learning (ML), recognises that it has statutory obligations under both the ‘Health and Safety at Work etc Act 1974’ and ‘The Management of Health and Safety at Work Regulations 1999’ to provide a safe and healthy environment for its employees, learners, contractors and the public.

PRIVACY POLICY

Skills Office Network (SON), including their training division Momentous Learning (ML), recognises that it has statutory obligations under both the ‘Health and Safety at Work etc Act 1974’ and ‘The Management of Health and Safety at Work Regulations 1999’ to provide a safe and healthy environment for its employees, learners, contractors and the public.

SAFEGUARDING & PREVENT POLICY

Momentous Learning, part of Skills Office Network (SON), is committed to protecting all children, young people and adults at risk from any risk of significant harm. The fundamental principles of this policy are based on legislation and a moral duty to safeguard the welfare of our apprentices, learners, staff and wider community.

SUBCONTRACTING POLICY

This policy outlines our rationale for working with subcontract Partners, how we will manage our relationship and how public funds will be distributed. It has been updated to reflect the current Sub-Contracting Funding Rules for DfE Funded Post 16 Provision.

WHISTLEBLOWING POLICY

The policy of Skills Office Network (SON), including it training division Momentous Learning (ML), is to operate within the law and all employees are expected to cooperate in this by adhering to the laws, policies and procedures.

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